LISTENING

 10 WAYS TO IMPOROVE LISTENING SKILLS

   It can be beneficial to evaluate your current listening skills to determine areas for improvement. Here are some ways to improve your listening skills:

1. Maintain eye contact with the speaker

   When you are listening to someone talk, you should avoid looking out a window, texting or scrolling through your phone, or scanning a computer screen. Limit any unnecessary distractions, provide the speaker with your undivided attention and make an effort to look at them. This provides them with a nonverbal cue that you are interested in what they are saying, which encourages them to continue expressing themselves.

2. Visualize what the speaker is saying

   Try to conjure up mental images of what the speaker is talking about while you are listening to help retain information. This may be a literal picture or other concepts that relate to the topic. This will help you to remember keywords and phrases when you listen for long periods. Visualizing what the speaker is saying will also help you to not have to prepare for what to say next. If you happen to lose focus, make sure to immediately refocus.

3. Limit judgments

   Listen without criticizing the speaker in your mind while they talk. Even if the message causes you agitation or alarm, try to avoid thinking about negative or judgmental comments because this compromises your ability to listen. You also want to listen with an open mind and understand that the person is giving you their perspective. You may realize that they make more sense as they continue to talk to you, and you won't know the full story without listening.

4. Don't interrupt

   Everyone speaks and processes information at different rates. If someone is delivering their message slowly, try to cultivate patience and wait for them to finish before trying to rush them along by guessing the next thing they are going to say or replying before they have finished talking. Interrupting sends the wrong message to the speaker. It may suggest that what you have to say is more important, that you don't care about what they are saying or that the conversation is a competition.

5. Wait for a pause to ask questions

   You may not understand everything someone says to you. It is best to wait until they pause to ask them to back up and provide clarification for the topic or phrase you misunderstood.

6. Ask clarifying questions

   Asking clarifying questions helps to keep the conversation on topic. You only want to ask questions that pertain to your understanding rather than ask a question about something that is not related to the main idea the speaker is trying to get across. When you ask clarifying questions without interrupting, it shows that you are listening, paying attention and willing to discuss things further.

7. Empathize with the speaker

   Empathy is essential to effective listening. You should mirror the emotions the speaker has. For instance, if their face conveys sadness or joy then your facial expressions and words should also convey similar emotions. Empathizing with the speaker takes concentration and expends energy, but it allows for open communication and establishes relationships.

8. Pay attention to nonverbal cues

   Some of the communication that takes place between individuals is nonverbal. You can learn a great deal about someone through their body language and tone of voice when they are communicating with you. It is easy to detect boredom, enthusiasm or irritation on someone's face when they talk depending on their eyes, mouth and position of their shoulders. Therefore, listening also includes paying attention to nonverbal cues. It helps you to make inferences based on what a person means when they are talking to you.

9. Provide the speaker with feedback

   Feedback can be verbal and nonverbal. You can use verbal feedback by saying things like, "I understand that must be difficult," or "OK." You can use nonverbal cues such as nodding your head and using appropriate facial expressions.

10. Practice listening

   You can practice listening by being aware of what you do when someone is talking to you. Do this by writing down what you heard, understood and acknowledged after an in-person interaction with someone, or listen to audiobooks or podcasts without any text in front of you. Try listening to no more than four-minute clips and replay them to see how much information you can retain. This will help you to become more aware of your role as a receiver of information and it can enhance your overall communication skills.